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Cancellation, Refund & Booking Policy - Avesta Travel
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Legal Notice

Cancellation and Refund Policy

Review cancellation, amendment, payment refund, and process conditions clearly.

Last updated: 01.05.2026 Avesta Travel

For cancellation and refund requests

Contact the Avesta Travel team for booking cancellation, date amendment, or payment refund requests.

Send email Customer Service

Last Updated: May 1, 2026

At Avesta Travel, we care about our guests' satisfaction. However, to ensure the sustainability of our travel services, the cancellation and refund processes are subject to the following rules:

  • Cancellation and refund requests must be submitted in writing (via e-mail) before the service start date.
  • Refunds are processed using the same method as the original payment (credit card or bank transfer).
  • For cancellations made 30 days or more before the service start, the full amount is refunded, excluding mandatory taxes and expenses.
  • For cancellations made 15-29 days before the service start, 50% of the total amount is refunded.
  • No refund will be made for cancellations made less than 14 days before the service start or in case of a No-Show.
  • Refund conditions for airline and ferry tickets are subject to the specific cancellation policies of the relevant airline or operator (e.g., ferry operator).
  • In hotel reservations, the refund process is managed according to the "Cancellation Terms" set by the facility.
  • In case of force majeure such as natural disasters, pandemics, or government restrictions, refund processes are reflected to the user in proportion to the refunds received from suppliers.

This information text is for general information purposes and reflects Avesta Travel operational standards.